FREQUENTLY ASKED QUESTIONS
Is there a way to book courts online?
Online court reservations are available at our Fountain Valley and Oxnard locations. On the website, there is a menu option on the top right to “reserve a court”.
Can I cancel court bookings or classes online?
For all of our locations, you cannot cancel bookings or classes online. You must call or email the appropriate center to cancel.
Can I pay with Apple Pay?
At this time, we cannot accept Apply Pay.
Can I register for adult/junior events or classes online?
At all of our locations, you can register for adult/junior events online through the website for the appropriate location. (One exception: at Dekalb Tennis Center, there is a waitlist for our junior programming, so you must call or email firstname.lastname@example.org to register for junior programming to see if there is a spot available or be added to the waitlist. This applies only to junior programming, not junior special events).
How do I register for classes/programs/events?
At all of our locations, you can register for adult/junior events online through the website for the appropriate location. (One exception: at Dekalb Tennis Center, there is a waitlist for our junior programming, so you must call or email email@example.com to register for junior programming to see if there is a spot available or be added to the waitlist. This applies only for junior programming, not junior special events).
You can also call or email any of our locations to register for classes/programs/events.
How early in advance can I book a court?
At all of our locations, you can book a court 3 days in advance (72 hours online for Fountain Valley or Oxnard).
Can I borrow equipment (tennis and pickleball balls, tennis racquets, pickleball paddles)?
All of our locations have tennis racquets and pickleball paddles to borrow. Tennis and pickleball balls are available for purchase.
What is your cancellation policy?
We issue account credits for any event/class canceled more than 24 hours in advance.
What happens if it rains?
In the event of rain, you will be notified by EMAIL that the class/event has been canceled, and an account credit will automatically be issued to your account.
Do I need a membership to rent the court?
There is no membership required at any of our locations.
How many tennis/pickleball courts do you have?
At Dekalb Tennis Center, there are 17 tennis courts and 10 pickleball courts.
At Fountain Valley, there are 11 tennis courts and 12 pickleball courts.
At Oxnard, there are 8 tennis courts and 4 pickleball courts.
What are the hours for pickleball/tennis rental?
Dekalb Tennis Center: M-F 9a-9p Sat/Sun 9a-6p
Fountain Valley: M-F 8a-12p and 4p-9p Sat/Sun 7a-4p
Oxnard: M-Th 8a-12p and 4p-9p, Fri 8a-12p and 4p-8p Sat 8a-2p Sun (closed)
Can I rent out the courts for privates use ex: birthday party, community events, etc.?
Yes, please contact the appropriate location to check court availability.
What payment method you can accept?
We accept all major credit cards. No cash accepted.
How will I be informed of closing or class cancellation?
At all of our locations, you will receive an email in the event of cancellation.
Do I receive a refund for class/reservations cancelling?
Account credits, not refunds, are issued for canceled classes/reservations, etc.
If enrollment for classes need to be done for the whole month are there make up classes (in case kids get sick, etc.)?
At all of our locations, there are no make-up classes. We issue account credits (at the end of the month) for any classes canceled due to inclement weather.
When will classes be cancelled for low registration?
All registrations are open until 2 hours before the class, so cancellations will be made 2 hours prior for low registration.
Registration requirements are as follows:
Dekalb Tennis Center and Fountain Valley:
4 registered for tennis classes and 3 registered for pickleball classes
3 registered for tennis classes and 2 registered for pickleball classes.
How do I schedule a private lesson? How do I pay for it?
At all of our locations, contact the pro directly to set up lessons. Their contact information is located along with their bio on our team page, so just click on their name and their information will appear. The pro will book the court for your private lesson, and you will remit payment to the appropriate office.
What is the maximum amount of time I can book a court? How many courts can I book at a time?
You can book courts in 30 or 60-minute increments. There are no restrictions on the number of courts.
Where is your location, specifically in Miles Square Park?
This is for our Fountain Valley location. The tennis facility is located on Brookhurst Street and Heil Avenue, across from the Recreation Center.
What is my pickleball skill level?
All locations have skill assessment sheets in the office.
2.0 is Novice with 5.0 being a Pro level.
Beginner levels range from 2.25 to 3.0. Intermediate levels range from 3.1-4.0 with Advanced levels starting at 4.1-5.0.
Pickleball Director Anne Clarke does skill assessments for the Dekalb Tennis location at the Pickleball Mixer on Friday nights for high beginner players and above.
For Fountain Valley and Oxnard locations, the Pickleball Directors and pros can also assist you in determining skill level.
What is the difference between Ladder League, Partner League, and the Round Robin pickleball play? (This is specific to Dekalb Tennis Center).
All leagues are 6 to 7 weeks of play scheduled one night each week.
Ladder League is doubles play with individual players grouped by skill level and rotating partners for each game. Players record scores of each game using the winning percentage (ratio of points won/games played) to determine ranking on the ladder each week.
Partner (Doubles) League is with a set partner whereas your doubles team would play weekly against another doubles team opponent in your skill level division. A schedule with time, court and opponent is predetermined for the season.
Round Robin is a format whereas you will play games against a different pair of opponents. Typically, you would play all opponents in a specific skill level grouping or division to determine a winner.